Frequently Asked Questions
Q: Why are there no prices on your site?
A: We cannot include every possible scenario. This is a custom business and your order deserves a customized quote. We produce items to your specifications and before we give you a price we must know what those specifications are. The quantity ordered, garment brand, style, color, number of colors printed, number of stitches if there's embroidery, and many other factors determine the final cost per unit.
Q: What is the order process . . .how do I place an order?
A: There are several ways to place an order. You can order by phone, or better yet come to our store where you have the benefit of seeing examples and dozens of garments and choosing the right size. The whole process is very simple.
Q: What methods of payment do you accept?
A: We accept cash and all credit cards.
Q: Can I send you a company P.O. for my order and pay you in 30 days?
A: Yes, in some cases such as corporate, schools, universities, hospitals and government agencies.
Q: Can I order just a few t-shirts or golf shirts?
A: We are equipped to handle small orders.
Q: What does camera-ready artwork mean?
A: Camera-ready art is basically clean black & white artwork that is the outline only with no areas filled in. It has no shading and is suitable for scanning into a computer. Sometimes quality printed stationary and advertising brochures will help our graphic artist. Usually business cards are too small. Artwork generated in a computer will usually work but must be in one of several formats (pdf, eps, ai for screen printing and pdf, ai, eps, jpeg, png, for embroidery). Call us for specifics.
Q: My company currently buys screen printed t- shirts and embroidered shirts and caps from other suppliers. Why should I switch?
A: Our price quotes for the same items will be significantly lower, because we have lower overhead. We don't have to pay sales commissions. Try us and see.
Q: If I place my order today, how long does it take to produce my order?
A: Normal turn around times are as follows: Embroidery & Monogram 5-7 days/ Screen printed items 7-10 days. Rush service is available.
Q: Why do I have to pay in advance on an order. I would prefer to wait and see the end product to make sure it is what I want before paying you?
A: We require deposits on all orders to make sure that our customers are committed to placing an order. We take orders in good faith. Many of our items must be ordered from the manufacturer if we do not have them in stock at the time the order is placed. We are not allowed to send them back should you change your mind. The printing or embroidery cannot be removed once the items are completed and this would leave us with garments we can't sell or use. Our strict process of quality control and proofs assures that you will receive what you ordered.
Q: I would like you to draw up a proof or provide me with a sample before I place an order to make sure it is what I want. How soon can you have this for me?
A: We are unable to work on anything until you have actually placed a firm order and provided a deposit. There is much information we must have to be able to correctly fill your order. Until we actually have an order, we are unable to provide you with anything. Once you have placed an order with style #'s, shirt colors, ink colors, quantities, sizes, etc. and have provided us with a deposit, we will gladly work with you to provide a proof. Without knowing exactly what you want, we would be wasting our time and yours trying to create something that would not be satisfactory in the first place. Once we provide you with a proof we will work with you, however long it takes, to make changes and get it the way you want before we ever print or embroider anything.The bottom line is to place the order first. If the end product doesn't meet your expectations, we will make it right or give you your money back.
Q: I've got my logo saved on disk. Do I still have to pay to have my logo digitized for embroidery?
A: Unless you have your logo already digitized for embroidery, the answer is yes. Normal files created on your computer will not work.
Q: I have a design that I copied off of someone's website and saved it to a disk. I want to email that to you and you print it on a t-shirt or maybe sew it on a golf shirt. Will this work?
A: Yes, in some cases provided there is no copyright law violation. Most files on websites are either GIF or JPEG format. These file types are not of a high enough quality or resolution to be used without us doing some graphic work. But they can serve as a guide for us of what you want.
Q: There is an "ad specialty" guy who comes by the office and sells embroidery, t-shirts, hats, and all the products you sell. Is there a difference between you and him?
A: Yes! The difference is that he is a middle-man. He merely sells you the product at a higher price than what you could buy it for directly from us. He takes your order and farms out the screen printing or embroidery and tacks on a a hefty profit for himself. Why would you pay more than you have to? We will actually give you better service because the middle man has no real technical knowledge about these processes and does not own any equipment. Adding a third party salesman between the supplier and the customer adds unnecessary costs and can cause you to get something less in value. The middle-man may come to your office and nurse you through an order, but you will pay a considerable premium for this attention.
Q: What is the difference between pique knit and jersey knit fabrics?
A: The best way to describe pique knit fabric is as a "waffle weave" fabric where the jersey knit fabric is the same weave as t-shirt material.
Q: We are not quite sure of what brand we want. Can you help?
A: There are many ways to cut corners in this business. The average customer can easily be deceived into believing he or she got a good deal. The better you educate yourself about the processes involved, the wiser you are as a consumer. We are always eager to show samples of garments and go into as much detail as you want.